Terms & Conditions

Website Use

This website is provided for general information purposes only.

Users must not misuse the website or attempt to gain unauthorised access to systems or data.

Information on this website may change without notice.

Quotes & Pricing

All quotes provided are based on information available at the time.

Final pricing may change due to:

• Site conditions
• Concrete condition or hidden damage
• Moisture issues
• Additional preparation requirements
• Changes requested by the client

Quotes are valid for a limited period as specified.

Preparation & Substrate Conditions

Concrete coatings rely heavily on substrate condition and preparation.

DWD Epoxy & Concrete Solutions is not responsible for failures caused by:

• Structural movement
• Rising moisture
• Poor existing concrete
• Previous coatings or sealers
• External factors outside our control

Project Scheduling

Project timelines may be affected by:

• Weather conditions
• Site access issues
• Material supply delays
• Safety requirements

We will make reasonable efforts to communicate schedule changes.

Client Responsibilities

Clients must:

• Provide safe site access
• Remove vehicles and belongings
• Ensure power and water availability if required
• Inform us of known substrate issues
• Disclose in writing any known hidden services, cables, conduits, or pipes within the work area
• Ensure any site power points and services provided for our use are safe and serviceable
• Close windows/doors where practicable and protect indoor areas from dust during works

Hidden Services & Site Utilities

Existing coatings and surfaces may conceal electrical cables, conduits, pipes, or other services that are not reasonably discoverable before works begin.

Unless clearly identified and marked by the client in writing beforehand, we are not responsible for damage to hidden or undisclosed services during preparation, coating removal, grinding, or related works.

Where clients provide power points or other site services for use during works, we rely on those services in good faith and cannot verify their condition. To the extent permitted by law, we are not liable for failure of or damage to faulty or defective client-supplied outlets, fittings, RCDs/breakers, or services arising from ordinary use, including trips, the cost of replacing breakers or safety switches, or claims that electrical appliances or equipment were damaged.

Dust, Odour & Site Conditions

Preparation and coating works produce dust, noise, fumes, and odour as a normal part of the process. Dust may enter adjoining indoor areas despite reasonable care.

Unless specifically included in the quote, clients are responsible for protecting indoor areas and for any cleaning arising from dust. We are not obliged to hose down the house or engage cleaners, and to the extent permitted by law we are not liable for cleaner fees or dust-related cleaning claims.

Product odours are inherent to epoxy and related systems. Clients who are sensitive to fumes should arrange ventilation or temporary absence. To the extent permitted by law, we are not liable for alternative accommodation or similar costs arising from dust, odour, fumes, or noise.

Warranty & Performance

Subject to Australian Consumer Law, we provide a 5-year limited workmanship warranty from Delivery for workmanship and advertised specifications where the warranty conditions are met. Full Limited Workmanship Warranty terms appear on each quote.

Normal wear and tear, misuse, neglect, lack of maintenance, or external damage are not covered. This includes coating failure caused by chemicals, oils, fuels, or solvents left on the surface, ongoing oil/fluid leaks that are not cleaned off, or damage from high-pressure washing (including Gerni or similar pressure cleaners).

Limitation of Liability

To the maximum extent permitted by law, DWD Epoxy & Concrete Solutions is not liable for indirect or consequential losses (including alternative accommodation and cleaning costs), damage to hidden or undisclosed services, failure of client-supplied site services and fittings used in the ordinary course of works, RCD/breaker trips or related appliance claims, or dust/odour/noise-related inconvenience claims. Nothing in these terms excludes Non-Excluded Guarantees under the Australian Consumer Law.

Intellectual Property

All website content including images, text and branding remains the property of DWD Epoxy & Concrete Solutions. Designs, drawings, photographs and recordings created in connection with the Services remain DWD property and may be used for marketing.

Changes to Terms

We may update these terms at any time. Continued use of the website or further requests for Services indicates acceptance of the updated terms.

Contact

For enquiries regarding these terms, contact:

• Email: info@dwdean.com.au
• Phone: 0418 360 821